Process
The process of obtaining a WorldCare Second Opinion simulates the best practice methodology used at world-class medical institutions, driven by teams of sub-specialist physicians who work together to review the case and provide their medical opinions.
- Initial Contact: A WorldCare member who is diagnosed with a serious illness contacts WorldCare to initiate a Second Opinion, and is assigned a dedicated Case Manager for individualized support.
- Medical Record Collection: The experienced Case Manager helps gather the complete medical records for the case, including all primary diagnostics – pathology, radiology, EKGs, ultrasounds, EEGs, EMGs, etc. The member and local physician are encouraged to submit questions to be answered by the consulting specialists.
- Hospital Triage: After undergoing quality assurance, the medical record is digitized, encrypted, and sent directly to a WorldCare Consortium hospital. The seamless electronic process allows WorldCare cases to be triaged quickly to the appropriate specialists.
- Multi-disciplinary Review: Each component of the case is reviewed by a specialist and an integrated report with a diagnosis and treatment recommendation is prepared and returned electronically to WorldCare, typically within four business days*.The WorldCare Case Manager again conducts a quality check and ensures that all the member’s questions have been answered.
- Package Preparation: The Case Manager prepares the final Second Opinion Package, which includes the consultant’s reports and diagnostic specialist reports, and sends it to the member and local physician. WorldCare advises the member to meet with the local physician to discuss the report and answer any questions raised.
- Follow Up: The member’s electronic record is maintained in WorldCare’s secure database for easy follow-up. The Case Manager remains available to the member and physician to answer any questions.
To request a Second Opinion now, contact WorldCare.
*Typical turnaround is four business days after a complete medical record has been received, translated to English (if necessary) and pathology (if any) has been read.
