The WorldCare Medical Second Opinion (MSO) service is the industry gold-standard. The WorldCare MSO service is the only institution-based, multi-disciplinary solution available. Through our unique virtual medical guidance process, we digitally re-create what it is like for a patient to receive care at the top-ranked U.S. academic medical centers of The WorldCare Consortium®. Giving our members and their treating physicians access to teams of the top specialists and sub-specialists who confirm the diagnosis and provide treatment recommendations including alternative therapies—and all with cost-effective value. The MSOs are based on the latest research from acclaimed specialists and sub-specialists at WorldCare Consortium® teaching and research hospitals, as well as at other academic medical centers of excellence.
When a member contacts WorldCare to request a MSO, a WorldCare Nurse Case Manager is assigned to each case. He or she is becomes the member’s partner throughout the process, providing the member with all the necessary release forms and scheduling an intake session. During this session, eligibility is confirmed and any specific questions the member or their treating physician may have are outlined. WorldCare then contacts the member’s designated physician(s) to collect their medical records on their behalf.
Once WorldCare receives the member’s forms, we collect the medical records needed to perform the MSO, including diagnostic material such as original radiology images and pathology slides. As the records come in, an in-depth quality assurance process in completed to ensure they meet the medical guidelines. Once all necessary records are collected, one or more WorldCare Consortium® hospitals is selected for the MSO based on the expertise of their specialists/sub-specialists and how it best applies to the case.
The team of WorldCare Consortium® specialists/sub-specialists then collaborates to review every aspect of the case, which may include retesting radiology and pathology. They then prepare a report detailing their MSO. The WorldCare Nurse Case Manager and Medical Director both review the report for quality and to ensure that it clearly addresses all questions.
The WorldCare Nurse Case Manager then prepares a comprehensive WorldCare Booklet. This complete report includes the MSO report, bios on the specialists involved the review, background on the hospital(s) involved and much more in-depth information and resources. The WorldCare Booklet is delivered within days of receipt of the complete medical records. The WorldCare MSO service eliminates the hassle of calling or visiting doctors’ offices or hospitals to collect records or waiting to be seen for a MSO.
Throughout the entire process, the WorldCare Nurse Case Manager remains in close touch with the member, ensuring that each step of the MSO process meets our quality standards. The combined knowledge and expertise provided thru the WorldCare MSO service empowers the member and their treating physician with the information and resources needed to make continued healthcare decisions with confidence.