Learning you have a serious health condition, like cancer or heart disease, is life-changing. In these moments, everyone wants to know they're making the best health decisions, based on the latest medical research.
Requesting a WorldCare Medical Second Opinion brings a full team of experts onto your case, no matter where you are. Their input can help you and your local doctor understand and manage your medical situation better.
Doctors work together more now because medical knowledge is growing fast. In the past it took 50 years for medical knowledge to double. Now the estimate is 73 days.
A medical second opinion connects you and your doctor with a team of experts from top teaching and research hospitals who work on cases like yours every day.
The goal is to give you the best advice so you can make the best decisions about your treatment. It will help answer questions like:
A medical second opinion might change your diagnosis and treatment plan, leading to better health and faster recovery.
WorldCare Multidisciplinary Case Reviews connect members and their doctors from around the world with teams of experts at top teaching and research hospitals.
We make it possible for anyone, anywhere, to benefit from the latest medical innovation.
This unmatched clinical rigor is paired with unmatched personal support at every step.
Note: Only members of insurance plans that offer WorldCare can use our second opinion service. Please consult your insurance company before reaching out.
A clinical coordinator will speak with you to begin the process, confirm your eligibility, and send you any required forms. They will also arrange your first call with your designated Case Manager.
Your Case Manager will be your main contact during the medical second opinion process. They are there to listen and help you. They will ask questions to learn about your diagnosis, medical history, and personal concerns. They will also keep you updated.
WorldCare’s Case Managers are always available to speak with you and your family. Regular communication is important.
A team of specialists, chosen based on your case, will review all your records, including lab samples and images.
Their findings are put into a detailed report that is summarized by the lead doctor.
The final report gives detailed information about your diagnosis and the best treatment options. It also includes:
Results from any PGx testing
Educational materials about your condition
Suggested support groups and resources
A complete set of your medical records
Information about the hospitals and doctors who provided the second opinion
Background and qualifications of the doctors
The Case Manager will review the report with you and your family. A copy of the report is also sent to your doctor so they can help with your treatment plan. Your Case Manager will be available to answer any questions you or your doctor may have after you receive your report.
Need a Medical Second Opinion?
Covered members can call MemberCare at 877-676-6439 or fill out the form at the link below.
Every Medical Second Opinion represents a turning point, helping members make informed choices about their health. Here are just a few examples of how WorldCare makes a difference:
When her daughter, Kendall, suddenly started complaining of “heart pain”, Karen took Kendall’s pulse. It was so fast and erratic that she called 911 immediately. What followed was a harrowing ambulance ride to the emergency room, where Kendall was diagnosed with supraventricular tachycardia (SVT). Doctors said Kendall would need immediate surgical intervention, but at a hospital in another city. Within minutes, it seemed like their lives had turned upside down. Overwhelmed by the situation and unsure what to do, they contacted their insurance company and were told to call WorldCare.
A WorldCare Nurse Case Manager immediately put Karen at ease. She collected all of Kendall’s relevant medical information and arranged for a MSO from a top pediatric cardiology center in Boston. The MSO confirmed Kendall’s SVT diagnosis, but most importantly, let Karen know that it would be safe to wait a few years before subjecting Kendall to the risks of surgery.
Courtney was diagnosed with an aggressive form of bladder cancer in her early 30s. After multiple surgeries to assess the disease, her care team recommended removing her entire bladder, an option that felt overwhelming and life-altering.
WorldCare coordinated a Medical Second Opinion from a leading team of urologic oncologists. Their review supported a partial bladder removal, allowing Courtney to avoid a cystostomy bag and maintain her active lifestyle.
Four years later, Courtney remains cancer-free. She went on to graduate at the top of her class, marry her partner, and become an advocate for bladder cancer awareness, supporting others through their own care journeys as a medical care coordinator.
John has competed in over 100 triathlons, six Ironman races and one World Championship race. He had already undergone one operation to remove a benign brain cyst and knew he would likely need brain surgery again, but that day came sooner than anticipated. Because he had WorldCare coverage, John was able to immediately request a WorldCare MSO.
A WorldCare Nurse Case Manager walked John through the MSO process and collected his medical records, including magnetic resonance imaging from his MRI clinic, and identified a top neurosurgeon from one of The WorldCare Consortium institutions to review his case. A few days later, John received his WorldCare MSO, which confirmed the initial diagnosis and the need for surgery. Reassured that he was making the right decision, John had surgery to remove the cyst. He is now back to riding his bike and running. He says WorldCare provided him with the answers he needed much sooner than otherwise would have been possible.
Lucas was bewildered when his doctor said he should get a pacemaker. Active and healthy, he had barely crossed 50. Although he had dizzy spells, his MRI showed a structurally sound heart. The idea of such a serious medical intervention felt unnecessary and overwhelming.
WorldCare helped Lucas understand the reasons for his symptoms and why he should take action. A team of cardiac specialists confirmed he had a serious condition called “high-degree AV block.” Since it could be related to underlying causes, they recommended tests to help him and his doctor decide which type of heart device would work best for him. He’s feeling great after taking action.
Denise’s cancer had spread. It was responding well to treatment so far, but what if that changed? With a child at home and life-altering side effects from previous treatment, she wanted new options to have more time and better quality of life
Several cancer specialists and a psychologist weighed in. Personalized medicine was a possibility. Denise’s multidisciplinary team suggested:
The team psychologist considered Denise’s desire to live better and cope with daily digestive and other problems related to her past treatment, including symptoms of depression. Knowing she wanted to avoid medication side effects, they suggested:
Learn how our Medical Second Opinion services can enhance your organization’s health and benefits offerings.