A WorldCare Medical Second Opinion (MSO) is a valuable benefit that helps you or your covered family member when facing a serious or complex medical condition. Each case is carefully reviewed by leading specialists from The WorldCare Consortium®, ensuring that every diagnosis and treatment plan is thoroughly evaluated and based on the latest medical evidence.
Throughout the process, your dedicated Nurse Case Manager provides personal guidance, clear communication, and ongoing support, helping you understand the specialists’ insights and make confident, informed decisions about your care.
Getting a WorldCare Medical Second Opinion (MSO) is simple, guided, and fully supported. Our team of Registered Nurse Case Managers and world-leading specialists make sure every step is clear, secure, and focused on your needs.
A clinical coordinator will speak with you to begin the process, confirm your eligibility, and send you any required forms. They will also arrange your first call with your designated Case Manager.
Your Registered Nurse Case Manager will be your main contact and supporter during the medical second opinion process. They are there to listen and help you. They will ask questions to learn about your diagnosis, medical history, and personal concerns. They will also keep you updated on how things are going.
WorldCare’s Registered Nurse Case Managers are always available to speak with you and your family. Regular communication is important.
A team of specialists, chosen based on your case, will review all your records, including lab samples and images.
Their findings are put into a detailed report that is summarized by the lead doctor.
The final report gives detailed information about your diagnosis and the best treatment options. It also includes:
Results from any PGx testing
Educational materials about your condition
Suggested support groups and resources
A complete set of your medical records
Information about the hospitals and doctors who provided the second opinion
Background and qualifications of the doctors
The Registered Nurse Case Manager will review the report with you and your family. A copy of the report is also sent to your doctor so they can help with your treatment plan. For 30 days after you get your report, the Registered Nurse Case Manager will be available to answer any more questions you or your doctor might have.
If you or a covered family member would like to request a Medical Second Opinion (MSO), our team is here to help.
Call MemberCare:
1-877-676-6439
Available Monday–Friday, 8 a.m. to 6 p.m. EST
If you call after hours, please leave a message, and a team member will get back to you the next business day.
You can also fill out the contact form to have a WorldCare representative reach out directly.
Read what other Canadians have to say about their WorldCare experiences:
Ontario, Canada
“I am so grateful this service exists. The speed and professionalism in which my case was handled were exceptional, I finally have had someone who is an expert in my condition review my case and give feedback that I feel I can trust in.”
Ontario, Canada
“The report answered my questions and confirmed for me that I’m on the right path with my current treatment. I really appreciated that WorldCare kept me informed throughout the entire experience.”
Price Edward Island, Canada
“From the moment I began this process it was very easy and a pleasant experience. I hope to never have to use these services again however if ever in position that I need to, I would not hesitate. I am very pleased.”
New Brunswick, Canada
WorldCare provides Medical Second Opinions (MSOs) for more than 100 serious and complex conditions.
The WorldCare Consortium® brings together some of North America’s top teaching and research hospitals, recognized for their innovation and leadership in treating serious and complex medical conditions.
These institutions invest over $6.7 billion annually in medical research, advancing breakthroughs that shape the future of medicine and improve patient outcomes around the world.
“You’ve provided me with exactly what you promised, brilliant physicians who put all the pieces together and provided me with a road map of how it is all connected. I’m in awe. Thank you so much.”